Terms & Conditions

When you sign up for an EverCreation account you are indicating that you agree to the following terms and conditions. You are responsible for reading these terms in detail.

Here are some of the most important parts of our terms and policies that you should be aware of before you place orders:

• EverCreation sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items.
• We can't deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
• You need a valid phone number on your account.
• If a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.
• EverCreation doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, we will not offer return/exchange after the goods are sent out.
• Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
• We strongly recommend you order samples before proceeding with large wholesale orders.
• If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer "credit against future orders" instead of a cash refund.
• All new customers paying by credit card / PayPal are subject to a risk assessment inspection. This can lead to a delay of your first order while we request ID verification from you. This is common practice for any merchant protecting against fraud and your documents submitted will be strictly protected under our privacy policy and, per our data protection policy, not retained beyond the time of the check.

Warranty and Returns

All our products are covered by a 12 MONTH WARRANTY.
Due to our stringent sourcing and QC processes, the fault rate on products shipped out by EverCreation is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other seller.
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

• In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
• Customers need to pay the cost of returning faulty products back to the EverCreation returns address in either Hong Kong or China as instructed by Customer Support.
• Returns without prior discussion and authorization will not be accepted.
• When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts. In general you will receive back, fixed, the same product you returned to us.
• If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.